IT support for construction firms
Stable access, identities, devices and application hygiene. Sized for multi-site construction companies, not an enterprise NOC fantasy.
Clear hours, escalation and joiner/mover/leaver discipline including subcontractors. SLAs are scoped in the engagement.
Support model
Many construction firms outgrew “someone’s cousin does IT.” We put a support desk, ownership map and endpoint hygiene in place so people can work without endless tickets.
We coordinate vendors and keep an inventory that matches reality, including field devices and package-based access that should end when people leave.
How engagement runs
Inventory first. Then channels. Then continuous hygiene.
Systems inventory
Applications, owners, vendors and who actually uses what on site.
Access baseline
Joiner/mover/leaver, least privilege patterns and subcontractor access rules.
Support channels
Hours, escalation and what is in/out of scope. written, not assumed.
Monthly review
Ticket themes, risk items and improvements with management visibility.
What you leave with
An operating support layer, not a black box.
Ownership map
Who owns each critical app and how vendors are escalated.
Access hygiene
Fewer orphan accounts when people leave packages.
Support path
Channels and hours teams can actually use.
Review cadence
A monthly pack leadership can act on.
Who it's for
Multi-site construction firms that need stable day-to-day IT without building a large internal department overnight.
Not a 24/7 global NOC by default. Scope is explicit.
Related services
Outgrew ad-hoc IT?
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